Many of our customers have strict and critical response times. We know how important it is for you to be able to contact us, so we have a permanently manned help desk, which provides assistance to customers 24 hours per day, 365 days per year. We run a fleet of service vans that are able to attend and emergency breakdown at short notice.
For clients with complex and mission critical systems, we can provide employees allocated to work permanently on premises, under the control of expert supervisors.
Whilst our preventative maintenance is designed to avoid unscheduled outages, Aserve are always ready and prepared to respond when required. Aserve is responsible for a portfolio of corporate and government clients who run 24-Hour 365-Day critical environments, including crucial data centre infrastructure.
To ensure prompt and effective service for emergency call-outs and additional services, Aserve provides:
- A dedicated helpline which is available 24 hours a day, 7 days a week and 365 days a year. Calls outside of normal business hours utilise our paging company and on-call service technicians.
- On-call service technicians who are inducted into relevant sites
- Escalation processes and procedures from service technician through to Client Services Coordinator, Client Services Manager, General Managers and then Directors.
- Support and expertise from our team of engineers to complement our technicians
Do you need assistance? For urgent service requests please contact us here.
